Booking Details

PNR No / Booking No.

Enter departure date

Enter OTP.

(To Re-send OTP click here)

Please select your preferred option.

Kindly note that once the selection is made, no amendment will be allowed.

Refund my MYAirline Travel Insurance Premium.

Utilize my MYAirline Travel Insurance for alternative mode of transportation.

Passenger Details

Purchaser Details

Purchaser Name

NRIC / Passport

Bank Details

Bank Holder Name

Bank Account Number

Bank Name

Note: Please ensure the bank account belongs to the purchaser.

Please read this if you have travelled before 12 October 2023 and returning after 12 October 2023
We have automatically extended your MYAirline Travel Insurance coverage to your journey with the substitute airline or other mode of transportation of your choice until you arrive at your original destination or home. This ensures that you stay protected throughout your trip. ⁠You can also proceed to request for a goodwill payout.

Please read this if your travel commences on or after 12 October 2023
If you choose to proceed with the goodwill payout request, your current policy will be cancelled. As a result, any benefits that you would have been eligible for under the policy will no longer be valid. However, we want to assure you that we will handle your request promptly and refund your premium along with the goodwill payout amount, if applicable.

Thank you for your submission, we are validating your information for the processing of the pay-out.

Thank you for response. Please refer to the terms and conditions of the MYAirline Travel Insurance for more information of the coverage.

For Domestic travels, click here

For International travels, click here

I consent to cancel my MYAirline Travel Insurance policy and obtain a refund of my premium.

MYAirline Travel Insurance Goodwill and Policy Cancellation Request Form

Oops! It looks like the form you're trying to access is no longer available. Our goodwill payout program has ended.